Refund and Cancellation/Return Policy – Shopexkart.com
At Shopexkart.com, our primary goal is to ensure a satisfying shopping experience for our customers. Please carefully review our updated Refund and Cancellation/Return Policy before purchasing.
Cancellation Policy:
- Cancellation by Customer:
- Orders cannot be canceled once placed.
- In exceptional cases, if cancellation is permitted within 24 hours, a 50% cancellation charge will be levied.
- To inquire about cancellation eligibility, contact our Customer Service team at support@shopexkart.com within 24 hours of placing the order.
- Cancellation by Shopexkart:
- Shopexkart reserves the right to cancel an order in the event of stock unavailability, pricing errors, or unforeseen circumstances.
- Customers will be promptly informed of the cancellation, and a 100% refund will be processed.
Return Policy:
- Return Period:
- Customers can initiate a return within 3 days of receiving the product.
- To request a return, contact our Customer Service team at support@shopexkart.com with your order details.
- Eligibility for Returns:
- Products must be unused, in their original packaging, and with all accompanying documentation.
- Used products are not eligible for return, replacement, or refund.
- Damaged or defective items may be eligible for a return or replacement.
- Refund Policy:
- Refunds will be processed within 15 days of receiving the returned product.
- A 50% deduction from the total product cost will be applied for cancellations initiated by the user.
- Shipping charges are non-refundable.
- Refund Method:
- Refunds will be issued to the original payment method used during the purchase.
- Return Shipping:
- Customers are responsible for the cost of return shipping unless the return is due to a Shopexkart error or a defective product.
Replacement Policy:
- Eligibility for Replacement:
- Replacement is only applicable for damaged or defective items.
- Customers need to provide an unboxing video of the product for replacement eligibility.
- In the case of a defective product, customers must create a video showcasing the defect.
Guidelines for Returns:
- Ensure the product is securely packed to prevent damage during transit.
- Include all original packaging, accessories, and documentation.
- Clearly mention the order number on the package.
Exceptions:
- Non-Returnable Items:
- Some products, such as personalized items or items marked as non-returnable, are not eligible for returns.
- Damaged or Defective Items:
- If you receive a damaged or defective item, please get in touch with us immediately for assistance.
For return and refund queries, email us at support@shopexkart.com. For general inquiries, reach out to us at buy@shopexkart.com.
By purchasing Shopexkart.com, you agree to abide by this Refund and Cancellation/Return Policy. Shopexkart reserves the right to amend this policy at any time, with any changes posted on our website.
For any further assistance, please contact our Customer Service team at buy@shopexkart.com.
For return and refund-related queries, reach out to us at support@shopexkart.com. For general inquiries, our team can be reached at buy@shopexkart.com.
By choosing Shopexkart.com for your purchases, you acknowledge and agree to adhere to this comprehensive Refund and Cancellation/Return Policy. Shopexkart reserves the right to refine and update this policy as needed, with any changes promptly communicated through our website.
Refund Policy:
- Refunds, for eligible cases, will be diligently processed within 30 days of receiving the returned product.
- A 50% deduction from the total product cost is applicable for cancellations initiated by the user.
- Please note that shipping charges are non-refundable.
- The product above the Price of 2000 is only eligible for return or replacement and customers have to pay the shipping cost for return or replacement of the products.
